FAQ's for fast answers to common enquiries:

What is AU-MY? AU-MY is a UK based product design manufacturing company, specialising in developing new & innovatively designed products for modern day living.
How does AU-MY work We choose to control every part of our product's development and supply to the market (including; market identification, research, design, manufacture, assembly, supply, logistics, finance, legislation, e-commerce, branding, marketing, management, packaging, customer care).
What does AU-MY mean? It's an acronym for All Us Me You < we design with everyone in mind.

What's unique about AU-MY? We use our design and development tools to create innovative products and solve problems for your customers, clients and businesses partners. Our design tools have been developed from principles of; mass customisation; modularity; design for assembly & manufacture; work-study; PMI analysis; user trials. All our developments are based on extensive market research

How are products developed at AU-MY? We use several methods to develop our products, including; Computer analysis; working examples; art-work; market testing. We are able to calculate the product performance and cost before the manufacturing stage begins.

How do I order from you? This site utilises a shopping cart technology via secure processing servers. You can simply browse through our online catalogue pages and add the items you want to your shopping cart by clicking on the BUY button. You can view your shopping basket at any time and remove items from it. When you've finished shopping simply click on "Checkout" button on the Shopping basket page to enter our checkout page and select your payment method.

Do you accept Credit Cards?

Yes, we accept Credit Cards such as MasterCard and Visa; also debit cards such as Delta and Switch

Maestro, processing is via our payment provider's online secure transaction servers. All product ordering is sent to us via e-mail, but your credit card information is kept within a secure sockets layer (SSL) high encryption, because of this no one has access to your credit card details, not even us. We use the facilities of large well-known companies for our credit card transactions, their system verifies your card details via your card issuer or bank and confirms a payment to us, we do not see your card information, so remains very secure.

Can my credit cards detailsbe stolen in online transactions?

The risks on the Internet are the same as in mail order. If you feel confident to buy by phone, fax or mail, you should be confident to buy on the Internet. In fact, your rights are the same whether shopping on the Net or in the high street. The Sale of Goods Act and the Trade Descriptions Act cover them. If you receive faulty goods from any UK source, you have the right to a full refund. Many people don't realise the extent of protection that their credit cards companies provide. It's simple. If you get transactions charged to your account, you can request verification via your credit card issuer. Web transactions are mainstream. Millions of pounds of transactions are now being conducted across the Internet every day. Thousands and thousands of purchases are taking place, and multi-million pound companies such as Tesco, Amazon, Dell and Comet are making the Web a major ordering mechanism, with many more joining. They would not do this if the system were fundamentally insecure.

Do you have Fraud prevention and credit card security measures?

Security and fraud prevention are very important to us, not only do we take measures to ensure our systems are secure but we join with our partners in ensuring your credit card information is protected. Fraud prevention systems are in place to ensure that only a verified card holder payment has taken place. For further peace of mind you can join your card issuer scheme, entirely optional. This user authentication is offered by the major card schemes, Visa and MasterCard, Referred to as Verified by Visa and MasterCard SecureCode, authentication requires the cardholder to enter a PIN over a secure connection with your credit card issuer. You can identify a secure area with the address starting with https:// and a padlock symbol showing at the bottom of your browser.

Do you guarantee all your products are available?

We cannot guarantee all products are always in stock, but as long as your items ordered are in stock we will dispatch them normally within 1 working day on confirmed payment. If any items are out of stock we will email you within 48 hours to explain: this will tell you when the product is expected and ask you whether you wish to proceed with the order, wait for the missing item, or amend your order.

What is your contact information?

Click on "contact us" to see all our contact information

AU MY LIMITED is a Private Limited Company registered in United Kingdom with the Company registered office address 91 ranelagh RD E6 2SJ, London, UK. The company curret status is Active.

To whom should we make cheques or postal orders be payable? "AU-MY Ltd"

Do you supply wholesale? We are happy to discuss any quantity orders or discounts for trade or corporate supplies for larger companies. Some of our items where noted can be overprinted for quantity orders.

Do you have a catalogue?

No. For range of items, a catalogue would never be up-to-date as we are continually updating and establishing new products. All our ranges are available for viewing on website.

Where are your products made?

Most of our products are manufactured in the Far East - providing our customers with the lowest product prices. For some of our crafted items, we use British supplied materials & sub-contractors.

What is your Returns Policy?

All our customers are important to us; if you have any problems please contact us through any of the channels shown on our "contact us" page - in the first instance, and we will resolve your problem. You can purchase from us with complete confidence. We provide you with normal manufacturer's warranty on all items we sell. Our full returns policy can be found in our terms and conditions, click on the toolbar link called "terms", and scroll down to the "returns" section.

I have a Complaint?

We know customer satisfaction is our highest priority. We will acknowledge a complaint the day we receive it and will handle it fairly, effectively and quickly. Sometimes when a complaint involves a third party manufacturer or supplier, time scales may be out of our control, but we will always keep you the customer fully informed and will work for a quick resolution. This statement does not affect customer's statutory rights.

Description and product details Product details are kept as up to date as possible, but due to manufacturers changing specifications occasionally the pictures and details may vary slightly from those shown or supplied.


Products are delivered worldwide. We aim to process and dispatch all orders within 24 hours on a weekday, all weekend orders are processed on next working day normally Monday. All subject to verified payment being received, we will contact you if any queries. Delivery depends upon location and weight, for items that are in stock delivery is usually: Standard delivery = 3 working days for Western Europe, 4 – 5 working days for Eastern Europe and 5 – 9 days for the rest of the world. Rural areas often need additional time. Express delivery = 1 - 2 working days for Western Europe, 3 – 4 working days for Eastern Europe and 4 – 6 days for the rest of the world. Rural areas often need additional time. For the terms & conditions of standard delivery, please refer to the following Royal Mail webpage: For the terms & conditions of standard delivery, please refer to the following Royal Mail webpage: Please note that during times of peak seasonal demand (Valentine's Day, Father's Day, but especially Christmas) there may be a slight delay in the dispatch of your order, so please check our homepage for details and allow extra time for delivery. Working days are Monday to Friday and do not include Saturdays or Bank holidays. You will be notified by e-mail if an item is out of stock and given an estimated delivery time with the option to cancel or wait for the item. We charge for our standard delivery, all postage and packing prices are dependant on location and should checked in the checking out procedure. Carriage charges are shown on checkout when you select your delivery area. Other areas, Isle of Man, Channel Islands, Northern Ireland, Scottish Highlands and Islands may be subject to additional delivery charge which will can be seen on ordering , these are weight and time dependant.

In protecting the interests of AU-MY, all actions regarding returned goods are based on the impartial findings from the respective delivery service. In the unlikely event the failure of delivery resides at the fault of AU-MY, a full refund is made, or, the package re-dispatched at the customer’s discretion. In the event where the respective delivery service a.) attempted to make delivery and the recipient failed to make any according action b.) the recipient failed to use any “attempted delivery literature” provided by the delivery service to collect delivery c.) an incorrect and or incomplete delivery address provided by the recipient proves the cause of failure to deliver, AU-MY retains the right to: Refund original payment, minus the delivery charge, and a £5,00 administration charge per item for payment processing and damaged packaging. Therefore – please expect a due refund to the amount according to the described. This will be made against the original Paypal order reference number with a “REFUND” prefix.

Tax on products sold outside the EU All sold within the EU are subject to standard tax, included in the price. Products sold outside the EU are discounted, eliminating the EU applied tax. Customers may be charged your appropriate country tax on port entry. This tax fee will be handled by your national postal delivery company.