FAQ's for fast answers to common enquiries:
What is AU-MY? AU-MY is a UK based product design manufacturing company, specialising
in developing new & innovatively designed products for modern day living.
How does AU-MY work We choose to control every part of our product's development
and supply to the market (including; market identification, research, design, manufacture,
assembly, supply, logistics, finance, legislation, e-commerce, branding, marketing,
management, packaging, customer care).
What does AU-MY mean? It's an acronym for All Us Me You < we design with everyone
What's unique about AU-MY? We use our design and development tools to
create innovative products and solve problems for your customers, clients and businesses
partners. Our design tools have been developed from principles of; mass customisation;
modularity; design for assembly & manufacture; work-study; PMI analysis; user
trials. All our developments are based on extensive market research
How are products
developed at AU-MY? We use several methods to develop our products, including; Computer
analysis; working examples; art-work; market testing. We are able to calculate the
product performance and cost before the manufacturing stage begins.
How do I order
from you? This site utilises a shopping cart technology via secure processing servers.
You can simply browse through our online catalogue pages and add the items you want
to your shopping cart by clicking on the BUY button. You can view your shopping
basket at any time and remove items from it. When you've finished shopping simply
click on "Checkout" button on the Shopping basket page to enter our checkout page
and select your payment method.
Do you accept Credit Cards?
Yes, we accept Credit
Cards such as MasterCard and Visa; also debit cards such as Delta and Switch
processing is via our payment provider's online secure transaction servers. All
product ordering is sent to us via e-mail, but your credit card information is kept
within a secure sockets layer (SSL) high encryption, because of this no one has
access to your credit card details, not even us. We use the facilities of large
well-known companies for our credit card transactions, their system verifies your
card details via your card issuer or bank and confirms a payment to us, we do not
see your card information, so remains very secure.
Can my credit cards detailsbe stolen in online transactions?
The risks on the Internet are the same as in mail
order. If you feel confident to buy by phone, fax or mail, you should be confident
to buy on the Internet. In fact, your rights are the same whether shopping on the
Net or in the high street. The Sale of Goods Act and the Trade Descriptions Act
cover them. If you receive faulty goods from any UK source, you have the right to
a full refund. Many people don't realise the extent of protection that their credit
cards companies provide. It's simple. If you get transactions charged to your account,
you can request verification via your credit card issuer. Web transactions are mainstream.
Millions of pounds of transactions are now being conducted across the Internet every
day. Thousands and thousands of purchases are taking place, and multi-million pound
companies such as Tesco, Amazon, Dell and Comet are making the Web a major ordering
mechanism, with many more joining. They would not do this if the system were fundamentally
Do you have Fraud prevention and credit card security measures?
and fraud prevention are very important to us, not only do we take measures to ensure
our systems are secure but we join with our partners in ensuring your credit card
information is protected. Fraud prevention systems are in place to ensure that only
a verified card holder payment has taken place. For further peace of mind you can
join your card issuer scheme, entirely optional. This user authentication is offered
by the major card schemes, Visa and MasterCard, Referred to as Verified by Visa
and MasterCard SecureCode, authentication requires the cardholder to enter a PIN
over a secure connection with your credit card issuer. You can identify a secure
area with the address starting with https:// and a padlock symbol showing at the
bottom of your browser.
Do you guarantee all your products are available?
guarantee all products are always in stock, but as long as your items ordered are
in stock we will dispatch them normally within 1 working day on confirmed payment.
If any items are out of stock we will email you within 48 hours to explain: this
will tell you when the product is expected and ask you whether you wish to proceed
with the order, wait for the missing item, or amend your order.
What is your contact information?
Click on "contact us" to see all our contact information
AU MY LIMITED is a Private Limited Company registered in United Kingdom with the Company registered office address 91 ranelagh RD E6 2SJ, London, UK. The company curret status is Active.
should we make cheques or postal orders be payable? "AU-MY Ltd"
Do you supply
wholesale? We are happy to discuss any quantity orders or discounts for trade or
corporate supplies for larger companies. Some of our items where noted can be overprinted
for quantity orders.
Do you have a catalogue?
No. For range of items, a catalogue
would never be up-to-date as we are continually updating and establishing new products.
All our ranges are available for viewing on website.
Where are your products made?
Most of our products are manufactured in the Far East - providing our customers
with the lowest product prices. For some of our crafted items, we use British supplied
materials & sub-contractors.
What is your Returns Policy?
All our customers
are important to us; if you have any problems please contact us through any of the
channels shown on our "contact us" page - in the first instance, and we will resolve
your problem. You can purchase from us with complete confidence. We provide you
with normal manufacturer's warranty on all items we sell. Our full returns policy
can be found in our terms and conditions, click on the toolbar link called "terms",
and scroll down to the "returns" section.
I have a Complaint?
We know customer
satisfaction is our highest priority. We will acknowledge a complaint the day we
receive it and will handle it fairly, effectively and quickly. Sometimes when a
complaint involves a third party manufacturer or supplier, time scales may be out
of our control, but we will always keep you the customer fully informed and will
work for a quick resolution. This statement does not affect customer's statutory
Description and product details Product details are kept as up to date
as possible, but due to manufacturers changing specifications occasionally the pictures
and details may vary slightly from those shown or supplied.
are delivered worldwide. We aim to process and dispatch all orders within 24 hours
on a weekday, all weekend orders are processed on next working day normally Monday.
All subject to verified payment being received, we will contact you if any queries.
Delivery depends upon location and weight, for items that are in stock delivery
is usually: Standard delivery = 3 working days for Western Europe, 4 – 5 working
days for Eastern Europe and 5 – 9 days for the rest of the world. Rural areas often
need additional time. Express delivery = 1 - 2 working days for Western Europe,
3 – 4 working days for Eastern Europe and 4 – 6 days for the rest of the world.
Rural areas often need additional time. For the terms & conditions of standard
delivery, please refer to the following Royal Mail webpage: http://www.royalmail.com/portal/rm/content1?catId=400147&mediaId=400283
For the terms & conditions of standard delivery, please refer to the following
Royal Mail webpage: http://www.wedelivertheworld.co.uk/help_terms.php Please note
that during times of peak seasonal demand (Valentine's Day, Father's Day, but especially
Christmas) there may be a slight delay in the dispatch of your order, so please
check our homepage for details and allow extra time for delivery. Working days are
Monday to Friday and do not include Saturdays or Bank holidays. You will be notified
by e-mail if an item is out of stock and given an estimated delivery time with the
option to cancel or wait for the item. We charge for our standard delivery, all
postage and packing prices are dependant on location and should checked in the checking
out procedure. Carriage charges are shown on checkout when you select your delivery
area. Other areas, Isle of Man, Channel Islands, Northern Ireland, Scottish Highlands
and Islands may be subject to additional delivery charge which will can be seen
on ordering , these are weight and time dependant.
In protecting the interests
of AU-MY, all actions regarding returned goods are based on the impartial findings
from the respective delivery service. In the unlikely event the failure of delivery
resides at the fault of AU-MY, a full refund is made, or, the package re-dispatched
at the customer’s discretion. In the event where the respective delivery service
a.) attempted to make delivery and the recipient failed to make any according action
b.) the recipient failed to use any “attempted delivery literature” provided by
the delivery service to collect delivery c.) an incorrect and or incomplete delivery
address provided by the recipient proves the cause of failure to deliver, AU-MY
retains the right to: Refund original payment, minus the delivery charge, and a
£5,00 administration charge per item for payment processing and damaged packaging.
Therefore – please expect a due refund to the amount according to the described.
This will be made against the original Paypal order reference number with a “REFUND”
Tax on products sold outside the EU All sold within the EU are subject
to standard tax, included in the price. Products sold outside the EU are discounted,
eliminating the EU applied tax. Customers may be charged your appropriate country
tax on port entry. This tax fee will be handled by your national postal delivery