All orders are accepted by AU-MY Ltd subject to the Terms & Conditions of Sale set out below
All orders for products from AU-MY Ltd are accepted by AU-MY Ltd subject to the terms and conditions of sale. No other terms will apply to the supply of goods from AU-MY Ltd unless agreed in writing by an authorised signatory of AU-MY Ltd.
AU-MY Ltd reserves the right to decline to trade with any company or person, unless agreed in writing by way of contract between AU-MY Ltd & the Customer by an authorised signatory of AU-MY Ltd. In addition, AU-MY Ltd may decline to accept any order, whether or not payment has been received unless agreed in writing by way of contract between AU-MY Ltd and the Customer by an authorised signatory of AU-MY Ltd, by giving notice of non-acceptance to the Customer by facsimile or telephone within 24 hours (excluding weekends and public holidays) of receipt by AU MY Ltd of the order. If AU-MY Ltd declines to accept an order where payment has been received, AU-MY Ltd will refund the payment.
Prices shown are subject to alteration by AU-MY. Where the price changes after you place an order for the relevant item of stock but before the order is confirmed by AU-MY, AU-MY will notify you of the new price and invite you to reorder the item of stock at the new price. The price of the goods you order will be as shown on our website at the time you place your order. Any additional charges, such as any applicable delivery costs will be clearly stated when you proceed to 'Checkout' your online shopping basket, this will allow you to view your total order before entering your payment details.
You must pay for your Order before it is delivered and you can do so by credit card, debit card, cheque, postal order, by bank transfer.
Orders may be processed online using a credit or debit card (currently VISA, MasterCard, American Express, Delta and Switch
Solo). We aim to debit money from your account within one working day after receiving your Order. To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also do security checks to confirm it is you making the Order. All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs. We will send an email to the cardholder no later than one day after receipt, confirming the order status of goods in the unlikely even that they are not immediately available, with an immediate expected delivery date. Cardholders are advised to retain a copy of their transaction receipt When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Purchases will appear on your card statement as PAYPAL AU-MY LTD
Cheque or Postal Order
In the UK, you may pay by cheque or postal Order if you wish. Please make cheques payable to AU MY Limited and remember to include postage. Please also send us a covering letter detailing your Order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.
AU-MY delivers to destinations inside and outside the UK. Worldwide delivery charges are shown during the checkout procedure Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your Products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and AU-MY is not responsible for them. AU-MY offers Standard International Signed for delivery where Western Europe is normally 3 working days, Eastern Europe 4 - 5 working days, and the rest of the world 5 - 9 working days. Orders are dispatched either by Royal Mail international signed for. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your Products between these hours. We will make every effort to deliver within the time stated, but we will not be liable for any loss caused to you by late delivery. If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order. Please note, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. Please Order from AU-MY Ltd with enough lead-time to prevent any loss or disappointment resulting from the delivery time as AU-MY Ltd cannot be responsible for this. This does not affect your statutory rights as a consumer. Customers are advised to print a copy of the final order page for your own reference when you place your order with AU-MY Ltd. Orders placed online will receive an automated e-mail. You will then receive a further e-mail from us outlining our estimated delivery date to you. If you do not receive the goods within working 5 days from the advised delivery date, you must notify us. Note, couriers will only hold a parcel at your local delivery depot for 5 days before returning it to us.
Delay in Royal Mail Deliveries.
Though your delivery can be expected within the time advised*, if your parcel does not arrive, we will have to wait up to 15 days for confirmation from the Royal Mail that a parcel is missing. It is at this point we can re-issue, refund or cancel your order with us. The Royal Mail service is ideal for small/lightweight items! Unfortunately it comes at a price (15 days), if it does not arrive by the due date stated in your delivery confirmation. If you require an item urgently, then we would recommend you use the Courier Option at the time of order. * Special Delivery, Recorded and 1st Class deliveries all differ from region to region, please see www.royalmail.com for details. If your parcel has been issued by Royal Mail Recorded or Special Delivery, please visit the www.royalmail.com website for track and trace information. .
How Much Will It Cost?
The website will calculate the cost of international shipping according to the volume and weight of your order and the destination country.
How Long Will It Take?
Delivery times will vary according to the delivery network in the country of destination and any customs or import procedures. Approximate guide is as follows: Europe - 4 to 6 working days USA and Canada - 7 to 10 working days Far East and Australasia - 12 to 14 working days Rest of World - up to 28 working days Royal Mail Please note that all orders dispatched must be signed for at the delivery address. Please make sure that your delivery address is fully specified together with a valid telephone number. Do not enter a PO BOX as a delivery as we cannot deliver to these. Please ensure that you enter a valid email address as we send all order confirmation, shipping advices and product manuals by email. Please ensure that you allow us to bypass your spam, bulk or junk mail filters as it is very important that you receive our email correspondence about your order.
Short Delivery and Defective or Damaged Goods
If goods supplied to you are damaged on delivery or short, you should notify us in writing via our online contact form, found on our contact page or by fax: +448717335696 within 7 days.
Disclaimer of Content. The contents of this site, including, without limitation, the materials, are provided 'as is' and AU-MY Ltd makes no representations, express or implied, of any kind with respect to this site or its contents. AU-MY Ltd disclaims all representations and, including, without limitation, fitness for a particular purpose, title and non-infringement. Disclaimer of Accuracy. AU-MY Ltd does not represent nor warrant that the information accessible via this site is accurate, complete or current. This site could contain typographical errors or technical inaccuracies AU-MY Ltd reserves the right to add to, change or delete its content or any part thereof without notice. Any price or availability information is subject to change without notice. Additionally, this site may contain information provided by third parties, which includes, without limitation documents and software AU-MY Ltd makes no representation or warranty regarding the accuracy, truth, quality, suitability or reliability of such information. AU-MY Ltd is not responsible for any errors, omissions, or inaccuracies contained in any information provided by such third parties. Limitation on liability. Neither AU-MY Ltd nor any of its members, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site or any information, products or services contained herein, which includes, without limitation, the materials, even if advised of the possibility thereof AU-MY Ltd processes and dispatches orders at its sole discretion. Placing an order does not constitute a promise to deliver AU-MY Ltd will refund any money debited if goods are not in stock or will not be sent for whatever reason. This is a comprehensive limitation of liability that applies to all damages of any kind, including, without limitation, indirect, special and consequential damages, loss of data, income, profit or goodwill, loss of or damage to property and claims of third parties. In the event of a dispute and the failure to resolve between AU-MY Ltd and the customer, the matter will be resolved via the British courts.
You agree to indemnify and hold AU-MY Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against AU-MY.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
Product and Availability Information
AU-MY Ltd reserves the right, without prior notice, to discontinue any products or to make design changes as parts of its continuous program of product improvement, or to assist product availability.
All products are covered by 12 months warranty against manufacturing faults except where stated; the warranty does not cover misuse or dismantlement of the product. All warranty claims must be made through us and goods returned to us for inspection and resolution as necessary. This warranty is subject to a claim being made in writing to AU MY Ltd within 6 months of the original date of dispatch, or such longer period as may be indicated by AU- MY Ltd for specific products from time to time. This warranty shall not apply to any defect which arises from improper handling, use, failure to follow the product instructions, or any repair or modification made without consent of AU MY Ltd. The Customer must return to AU MY Ltd, in accordance with instructions from AU-MY Ltd. If returned they must be suitably packaged and, where relevant, returned in accordance with any particular instructions which AU MY Ltd may have notified to the Customer at the time of supply. The remedies set out above shall be AU-MY's sole liability and the Customer's sole remedy for and breach of warranty. Save as expressly provided in these terms and conditions of sale, all implied warranties, terms and conditions (whether statutory or otherwise) are excluded to the fullest extent permitted by law. AU-MY Ltd will not be liable to the Customer for any loss of any kind whatsoever which arises out of the breach of implied warranties, terms and conditions (whether statutory or otherwise) or breach of any other duty of any kind imposed on AU-MY Ltd by operation of the Law. The Customer acknowledges that it is responsible for ensuring that the products it orders are fit for purposes for which it intends to use them for.
The particulars outlined in the Terms and Conditions of Sale do not affect the customer's statutory rights.
A force majeure event is any event beyond the reasonable control of AU-MY Ltd (including strikes , traffic congestion, the down time of any external line, or AU-MY's inability to procure materials or articles required for the performance of the contract except at enhanced prices). If AU-MY Ltd is restricted from carrying out all or any of its obligations under these terms and conditions of sale by reason of any force majeure event, then AU-MY Ltd shall be relieved of it's obligations the during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than 14 days, AU-MY Ltd may cancel the affected order or cancel the whole or any part of these terms and conditions of sale, without any liability to the customer. AU-MY Ltd is not liable for any losses arising from prevention to fulfill its obligations under contract reasons beyond the control of AU MY of any of it's sub contractors, examples of which include; fire, natural disaster, bad weather, destruction of premises.
In accordance with the Distance Selling Directive (DSD), you may exercise your right to cancel if it is within 7 working days of you receiving the goods for a full refund on the purchase price. If you wish to exercise your 'Right To Cancel' please inform our Customer Services by calling +44 (0) 871-7174698 of your intention to make a return within 7 working days of receipt of the goods. Once you've informed us of your decision to return goods under DSD, you have 28 days to do so by following the procedures stated in the 'Returning goods' section below. When the goods are received at AU-MY LTD, we'll issue a full refund for the cost of the goods to your original payment method. Unless located in England, the buyer is responsible for the costs of returning the goods
If you believe the item you have received has a manufacturing fault or defect, please contact Customer Services by calling +44 (0) 843 88 66 115. within 28 days. After 7 working days no refund on the purchase price of the goods(s) is possible. Prior to 28 days a credit can be given for a replacement or exchange product. We will advise you on how to return the item and will send you a written confirmation (this can include email confirmation). We ask that you then simply return the item in full, along with the packaging and a fully completed Returns Form, within 7 working days. It is your responsibility to make sure that the items are returned to us safely and without any further damage so please follow the procedures in the 'Returning goods' section below. When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect. Please understand that we cannot be held responsible for any damages caused due to any improper use such as crash damage. If the item is judged to have been damaged through improper use, we will return the item to you and a further delivery charge will be incurred. If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement. If applicable, we will also refund you the cost of returning the item back to us by Royal Mail Parcels (limited to a maximum cost of £5) or to collect from you by Parcel Force and for posting a replacement back to you.
Following these steps will help ensure the products that you're returning to us arrive back correctly and in good condition. You must follow the following procedure:
o Inform our Customer Services by calling +44 (0) 843 88 66 115.
o You will be issued with a Returns Authorisation Code (RAC) number to be added to your Returns Form.
o Enclose all accessories unless informed otherwise.
o Enclose the Returns Form.
o Write the RAC number on the fully completed Returns Form.
o Use all packaging that was originally supplied.
o Use a label for clear display of the RAC number or write clearly on outside of package.
o Ensure our full address is clearly displayed on the outside of the package.
o Securely seal the packaging using a similar method as per the original delivery.
o You must arrange for the goods to be returned to us by Royal Mail Standard Parcels in their original condition and unopened packaging and include the Returns Form.
All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to AU-MY ltd or otherwise used by AU-MY.ltd as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
Minimum customer service standards
All customers can expect a response to email and telephone enquiries within a maximum of 48 hours.
Recording of Phone Calls and Email
You authorize AU-MY Ltd and its agents to record or copy any phone call/email made to sent from AU-MY Ltd to maintain good communication, training and Dispute Resolution
Any contract between AU-MY Ltd and the customer shall be governed and interpreted in accordance with English Law and the customer submits to the jurisdiction of the High Court of Justice in England, however, AU-MY Ltd may enforce the contract in any competent jurisdiction.
AU-MY is compliant to the Data Protection Act; wherein any consumer data will be processed fairly and lawfully for limited purposes only. AU-MY will not collate consumer data with inaccuracy or in an excessive nature. The information is contained only within AU MY Ltd with security and only for as long as deemed necessary. AU-MY Ltd will not use data for any other purpose unless a consumer opts for such by granting consent. Customer data will only be used by the employees of AU-MY Ltd for the purposes of providing products to the Customer. In addition, AU-MY Ltd may disclose the Customer's and its employees' details to organisations working on behalf of AU MY Ltd for the purposes of credit referencing. AU MY Ltd may send details of new products to the Customer.
AU-MY Ltd is committed to developing long lasting relationships based on trust. AU-MY Ltd will do everything in its power to ensure that your right to privacy is maintained and protected. This Website is not directed at children under 13 years of age. Information AU-MY Collect AU-MY may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The information AU-MY collects is personal information that identifies you personally, such as: Your name E-mail address Postal address Telephone and facsimile numbers URL Credit card information Log Files Like most standard Websites, AU-MY use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in the 17amp;1 log files, including but not limited to IP addresses, is linked to personally identifiable information. Disclosure of Information AU-MY may also disclose aggregate, anonymous, data based on information collected from Users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential. In case AU-MY is sold, the information collected from users may be transferred to the new owners. Special Offers and Updates AU-MY customers and users will occasionally receive information on products, services, special deals, and possibly a newsletter.
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